Terms & Conditions of Bookings (Self-Catering)

Rates. Prices quoted are inclusive of heat & light, bedding and towels. There are no additional taxes or service charges (other than for personal laundry - £8 per load). In exceptional cases, there may be charges for cleaning or breakages (see below).

Deposit When making a reservation, we ask a deposit of £100 per booking. You can book online or by telephone and pay by card. If booking online, please call us to give your card details. These will be handled securely in compliance with PCI DSS standards.

Confirmation.Unless you are booking at very short notice, we will always confirm a reservation in writing, by letter or email.

Cancellation.Should you require to cancel, we will try our best to re-let the accommodation. If we are not successful, your deposit will be retained. We recommend that you hold insurance for costs that may arise should your circumstances change and you require to cancel your trip.

Payment. Payment of any outstanding balance is normally on departure and can be made in sterling cash or cheque, or by card (Maestro, MasterCard or Visa).

Arrival/Departure. Guests may arrive between 4pm and 8pm or at other times by arrangement. Guests must vacate by 10am on the day of departure.

Housekeeping. Self-catering includes self-cleaning. Guests should make all reasonable efforts to leave the accommodation as they found it. A charge will be made on departure if the apartment or contents require an unreasonable level of attention in this regard.

Breakages. Guests should report any breakages in order that replacements may be provided. There is normally no charge for items accidentally broken, but we reserve the right to make a charge in cases of deliberate misuse or negligence.

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Pets. Guests may not bring pets into the apartment.

Smoking. The premises are non-smoking throughout.